We take issues relating to your personal data seriously. Our Data Protection Manager is Philippa McGrath to whom you should address any queries.
We are registered with the UK Information Commissioner’s Office. Our data protection registration number is Z2641703.
We are committed to safeguarding the privacy of our website visitors and service users. This Policy is to explain more to you about how we handle your personal data.
“Personal data” means recorded information we collect, store, or hold about you from which you or another person can be identified. It includes (but is not limited to) the following:
You have given us the data. We do not buy in personal data for marketing purposes.
We will only use your personal information when the law allows us to.
Personal information provided to us will be used for the purposes outlined at the time of collection or registration in accordance with the preferences you express.
We generally don’t share information but if we do, we will let you know when collating the information and at the time of them making it available. We will also give full details of how and for what purpose it will be shared – for example making volunteer group contact details available to the public if agreed.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
We will retain your data safely and securely, so we can ensure you receive the service you have requested from us.
We may process your information included in your personal profile on our website. This profile data may include your name, address, telephone number, email address. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent or legitimate interests.
We will not disclose your personal data to a third party without your consent.
Financial transactions relating to our website and services are handled by our payment service providers (Stripe, Go Cardless). We will share transaction data with our payment service providers only to the extent necessary of processing your payments, refunding such payments, and dealing with complaints and queries relating to payments and refunds.
We use cookies to make your experience of our website as good as possible. A cookie is a file containing an identifier (a string of letters and numbers) that is sent from a web server to a web browser and is stored by the browser.
The identifier is then sent back to the server each time the browser requests a page from the server. If you are uncomfortable with the use of cookies, you can disable them on your computer by changing the settings in the preferences or options menu in your browser.
Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
You can write to us at Keep Wales Tidy, Spark, Maindy Road, Cardiff CF24 4HQ, email us at info@keepwalestidy.cymru.
Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us at info@keepwalestidy.cymru.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
If you have a complaint about us or the treatment of your data, you can contact the Charity Commission. The Charity Commission is the independent watchdog for charities.
If you have a complaint about our fundraising activities, you can also complain to the Fundraising Standards Board (FRSB).
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
This policy was last updated May 2024.
